Refund policy

Returns & refunds

We want you to love your silk. If something isn't right, we'll make it right. You have 30 days from the day your order arrives to return any unused and unwashed items for a full refund.

Return window and eligibility

We accept returns within 30 days of delivery, provided items are unused, unwashed, and returned in their original packaging with all tags attached. For hygiene reasons, we cannot accept bedding that has been slept in or laundered. Sale items and gift cards are final and cannot be returned or exchanged.

How to start a return

Email us at care@reveandsilk.com with your order number and the item you'd like to return. If your return is accepted, we'll send you a prepaid shipping label along with instructions on where to send your package — return shipping within Canada is complimentary. Items sent back to us without first requesting a return will not be accepted.

Exchanges

We don't process direct exchanges. If you'd like a different size or colour, the fastest way is to return the original for a refund and place a new order.

Damages and issues

Please inspect your order upon delivery and contact us at care@reveandsilk.com immediately if the item is damaged, defective, or incorrect — include your order number and a photograph. We'll send a replacement at no cost to you, or issue a full refund, whichever you prefer.

Refund timing and method

We'll notify you once we've received and inspected your return, and let you know whether it's approved. Once approved, please allow up to 14 business days for processing; refunds are issued to your original payment method. Depending on your bank, the credit may take a further few days to appear on your statement. Original shipping charges are non-refundable.

For our full returns guide, visit reveandsilk.com/pages/returns-exchanges. Questions? Email care@reveandsilk.com — we reply Monday to Friday.