Shipping policy

Order processing

Orders are processed within 2 business days. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email with tracking once your order ships.

Shipping rates and delivery

Standard shipping is complimentary on every order, with estimated delivery 3–5 business days after processing. Express shipping is available at checkout, with rates calculated based on your delivery address and parcel weight. Delivery estimates begin once your order leaves our facility and aren't guaranteed.

Where we ship

We currently ship within Canada. Outside Canada?

Tracking

A tracking number is included in your shipping confirmation email. Please allow 24–48 hours for tracking to begin updating.

Delays, lost, or damaged parcels

Once an order is with the carrier, delivery timing is outside our control, and we aren't responsible for carrier, weather, or customs delays — but we'll always help you locate a delayed parcel. If your order arrives damaged or doesn't arrive, write to us at care@reveandsilk.com and we'll make it right.

Incorrect addresses

Please double-check your address at checkout. We aren't responsible for orders shipped to an incorrectly entered address — but contact us right away and we'll do our best to help before it ships.

Questions? Email care@reveandsilk.com — our goal is to reply within 24 hours.